Support & FAQ

We answer email within 1–3 business days.

Need help fast? Email djony620@gmail.com with your device model, iOS or Android version, and a short description of what went wrong.

Frequently asked questions

Why does the app ask for location permission?

Both iOS and Android require an app to hold location permission before the operating system will reveal Wi-Fi network details (SSID/BSSID) or return Wi-Fi scan results — even if the app never reads GPS. Network Monitor never records or transmits your location — see Permissions for the full breakdown.

Why is my upload speed lower than my plan?

Upload throughput is influenced by your Wi-Fi link quality, your phone's radio, your router, and your ISP's actual upstream capacity at that moment. The app uses four parallel TCP streams against Cloudflare to give the most representative number it can, but a phone-based test will rarely match a wired desktop test on the same connection.

Speed-test latency looks higher than other tools.

We measure round-trip time after a TCP+TLS handshake to Cloudflare's nearest edge. Some apps measure ICMP-only latency to a closer target, which can be 20–80 ms lower. For a cross-tool comparison, prefer the relative trend over the absolute value.

The Discovery scan misses some devices on my network.

Some devices ignore mDNS, ARP, and SSDP probes by design (Smart TVs and IoT plugs are common offenders). Try power-cycling the missing device or tapping “Refresh” after a few seconds — devices that are idle may not respond to the first sweep.

Can I export my speed-test history?

Speed-test history is stored locally so it survives app restarts but stays private. A CSV/JSON export option is on the roadmap.

Does the app work without an internet connection?

Local-network tools (Discovery, BLE scan, Wake-on-LAN, ping to a LAN host, port scan) work fully offline. The Speed Test, Traceroute, and DNS tools need internet access to reach external hosts.

How do I uninstall and remove all data?

On Android: long-press the app icon → App info → Uninstall, or Settings → Apps → Network Monitor → Uninstall. On iOS: long-press the app icon → Remove App → Delete App. All data is removed from your device.

Is the source code available?

Not at this time. Open-source dependencies bundled with the App keep their respective licenses; a list will be published in the next release.

Reporting a bug

Please include:

device model and iOS or Android version (Settings → General → About, or Settings → About phone)
the App version (Settings inside the App)
which screen you were on when it happened
steps to reproduce, plus any error text shown
a screenshot if it's a UI issue

Contact

Email: djony620@gmail.com